/* ── 20K.GG Support Portal ─────────────────────────── */
/* Design system aligned with main 20k.gg website      */

@import url('https://fonts.googleapis.com/css2?family=Bebas+Neue&family=Roboto:wght@400;500;700&display=swap');

:root {
  --gold: #EEAD35;
  --gold-hover: #FDC425;
  --gold-dim: #8B6914;
  --gold-glow: rgba(238, 173, 53, 0.15);
  --dark: #090E1A;
  --dark-lighter: #0D111B;
  --dark-card: #1A1D27;
  --dark-border: rgba(255, 255, 255, 0.1);
  --text: #FAFAFA;
  --text-muted: #8A8F9E;
  --text-dim: #555;
  --accent: #FDC425;
  --success: #22c55e;
  --danger: #ef4444;
  --warning: #f59e0b;
  --info: #3b82f6;
  --discord-blue: #5865F2;
  --panel: #1A1D27;
  --panel-border: rgba(238, 173, 53, 0.15);

  --transition: 0.3s ease;
}

/* ── Global / Resets ─────────────────────────────────── */

* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

::selection {
  background: rgba(238, 173, 53, 0.3);
  color: #fff;
}

::-webkit-scrollbar { width: 8px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(255, 255, 255, 0.1); border-radius: 4px; }
::-webkit-scrollbar-thumb:hover { background: rgba(255, 255, 255, 0.2); }

body {
  font-family: 'Roboto', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  background: var(--dark);
  color: var(--text);
  min-height: 100vh;
  line-height: 1.6;
  /* Subtle gradient depth like the main site */
  background: linear-gradient(180deg, #090E1A 0%, #0D111B 40%, #090E1A 100%);
  background-attachment: fixed;
}

a {
  color: inherit;
  text-decoration: none;
}

a:hover {
  text-shadow: 0 0 20px rgba(253, 196, 37, 0.3);
}

/* ── Typography ──────────────────────────────────────── */

h1, h2, h3, h4, h5, h6 {
  font-family: 'Bebas Neue', sans-serif;
  font-style: italic;
  letter-spacing: 2px;
  text-transform: uppercase;
}

/* ── Animations ──────────────────────────────────────── */

@keyframes textGlow {
  0%, 100% { text-shadow: 0 0 10px rgba(238, 173, 53, 0.2), 0 0 30px rgba(238, 173, 53, 0.1); }
  50% { text-shadow: 0 0 20px rgba(238, 173, 53, 0.4), 0 0 50px rgba(238, 173, 53, 0.2); }
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

@keyframes slideIn {
  from { transform: translateX(100%); opacity: 0; }
  to { transform: translateX(0); opacity: 1; }
}

@keyframes borderShimmer {
  0%, 100% { border-color: rgba(238, 173, 53, 0.15); }
  50% { border-color: rgba(238, 173, 53, 0.35); }
}

@keyframes fadeInUp {
  from { opacity: 0; transform: translateY(20px); }
  to { opacity: 1; transform: translateY(0); }
}

/* ── Header ──────────────────────────────────────────── */

.site-header {
  background: var(--dark-lighter)/95;
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border-bottom: 3px solid var(--gold);
  position: sticky;
  top: 0;
  z-index: 100;
}

.header-inner {
  max-width: 1200px;
  margin: 0 auto;
  padding: 0.85rem 1.5rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.logo-link {
  text-decoration: none;
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.logo-img {
  height: 40px;
  width: auto;
  filter: drop-shadow(0 0 8px rgba(238, 173, 53, 0.3));
  transition: filter 0.3s;
}

.logo-link:hover .logo-img {
  filter: drop-shadow(0 0 16px rgba(238, 173, 53, 0.5));
}

.logo-divider {
  color: rgba(255, 255, 255, 0.15);
  font-weight: 300;
  font-size: 1.4rem;
}

.logo-sub {
  font-family: 'Bebas Neue', sans-serif;
  font-size: 1.3rem;
  color: var(--text-muted);
  font-weight: 400;
  letter-spacing: 3px;
  text-transform: uppercase;
}

.header-right {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.user-info {
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.user-avatar {
  width: 32px;
  height: 32px;
  border-radius: 0;
  border: 2px solid var(--gold);
}

.user-name {
  font-size: 0.9rem;
  color: var(--text);
  font-weight: 500;
}

/* ── Buttons ─────────────────────────────────────────── */

.btn {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.6rem 1.4rem;
  border: 3px solid transparent;
  border-radius: 0;
  font-family: 'Bebas Neue', sans-serif;
  font-size: 1.05rem;
  letter-spacing: 2px;
  text-transform: uppercase;
  cursor: pointer;
  transition: all var(--transition);
  text-decoration: none;
  white-space: nowrap;
}

.btn-primary {
  background: transparent;
  color: var(--gold);
  border-color: var(--gold);
}

.btn-primary:hover {
  background: var(--gold);
  color: var(--dark-lighter);
  box-shadow: 0 0 30px rgba(238, 173, 53, 0.3);
}

.btn-primary:disabled {
  border-color: var(--dark-border);
  color: var(--text-dim);
  background: transparent;
  cursor: not-allowed;
  box-shadow: none;
}

.btn-discord {
  background: transparent;
  color: var(--discord-blue);
  border-color: var(--discord-blue);
  padding: 1rem 2.5rem;
  font-size: 1.3rem;
  letter-spacing: 3px;
}

.btn-discord:hover {
  background: var(--discord-blue);
  color: white;
  box-shadow: 0 0 40px rgba(88, 101, 242, 0.3);
  transform: scale(1.03);
}

.btn-ghost {
  background: transparent;
  color: var(--text-muted);
  border: 3px solid var(--dark-border);
}

.btn-ghost:hover {
  color: var(--text);
  border-color: var(--text-muted);
}

.btn-sm {
  padding: 0.35rem 0.75rem;
  font-size: 0.88rem;
  letter-spacing: 1px;
}

.btn-danger {
  background: transparent;
  color: var(--danger);
  border-color: var(--danger);
}

.btn-danger:hover {
  background: var(--danger);
  color: white;
  box-shadow: 0 0 30px rgba(239, 68, 68, 0.3);
}

/* ── Main Content ────────────────────────────────────── */

.main-content {
  max-width: 1200px;
  margin: 0 auto;
  padding: 2rem 1.5rem;
  min-height: calc(100vh - 68px);
}

/* ── Loading ─────────────────────────────────────────── */

.loading-spinner {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 1rem;
  padding: 4rem;
  color: var(--text-muted);
}

.spinner {
  width: 36px;
  height: 36px;
  border: 3px solid var(--dark-border);
  border-top-color: var(--gold);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

.hidden { display: none !important; }

/* ── Hero / Login ────────────────────────────────────── */

.hero-section {
  text-align: center;
  padding: 5rem 1rem 3rem;
  max-width: 750px;
  margin: 0 auto;
  position: relative;
  animation: fadeInUp 0.6s cubic-bezier(0.16, 1, 0.3, 1);
}

/* Radial gold glow behind hero */
.hero-section::before {
  content: "";
  position: absolute;
  top: 0;
  left: 50%;
  transform: translateX(-50%);
  width: 600px;
  height: 400px;
  background: radial-gradient(ellipse, rgba(238, 173, 53, 0.06) 0%, transparent 70%);
  pointer-events: none;
  z-index: 0;
}

.hero-section > * {
  position: relative;
  z-index: 1;
}

.hero-title {
  font-size: 4rem;
  color: var(--gold);
  margin-bottom: 0.75rem;
  animation: textGlow 3s ease-in-out infinite;
}

.hero-subtitle {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  font-size: 1.15rem;
  color: var(--text-muted);
  margin-bottom: 2.5rem;
  line-height: 1.7;
  max-width: 520px;
  margin-left: auto;
  margin-right: auto;
}

.hero-categories {
  margin-top: 4rem;
  padding-top: 2rem;
  border-top: 1px solid var(--dark-border);
}

.hero-categories h3 {
  font-size: 1.2rem;
  color: var(--text-muted);
  margin-bottom: 1.25rem;
  letter-spacing: 4px;
}

.category-preview-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 0.75rem;
}

.category-preview {
  background: var(--dark-card);
  border: 3px solid var(--panel-border);
  border-radius: 0;
  padding: 0.85rem 1rem;
  display: flex;
  align-items: center;
  gap: 0.6rem;
  font-size: 0.92rem;
  color: var(--text-muted);
  transition: all var(--transition);
}

.category-preview:hover {
  border-color: var(--gold);
  background: var(--dark-lighter);
  box-shadow: 0 0 15px rgba(238, 173, 53, 0.08);
}

.category-preview .cat-emoji {
  font-size: 1.2rem;
}

/* ── Dashboard ───────────────────────────────────────── */

.dashboard-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 2rem;
  padding-bottom: 1rem;
  border-bottom: 1px solid var(--dark-border);
}

.dashboard-header h2 {
  font-size: 2rem;
  color: var(--gold);
  animation: textGlow 3s ease-in-out infinite;
}

.tickets-list {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.ticket-card {
  background: linear-gradient(135deg, var(--dark-card) 0%, #0F1017 100%);
  border: 3px solid var(--panel-border);
  border-radius: 0;
  padding: 1.1rem 1.25rem;
  cursor: pointer;
  transition: all var(--transition);
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 1rem;
  align-items: center;
}

.ticket-card:hover {
  border-color: var(--gold);
  transform: translateY(-2px);
  box-shadow: 0 4px 20px rgba(238, 173, 53, 0.1), 0 0 0 1px rgba(238, 173, 53, 0.1);
}

.ticket-card-emoji {
  font-size: 1.5rem;
}

.ticket-card-body h3 {
  font-size: 1.1rem;
  color: var(--text);
  margin-bottom: 0.25rem;
}

.ticket-card-body .ticket-card-meta {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  font-size: 0.82rem;
  color: var(--text-dim);
  display: flex;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.ticket-card-status {
  padding: 0.3rem 0.7rem;
  border-radius: 0;
  font-family: 'Bebas Neue', sans-serif;
  font-size: 0.85rem;
  font-weight: 400;
  text-transform: uppercase;
  letter-spacing: 1.5px;
}

.status-open { background: rgba(34, 197, 94, 0.15); color: var(--success); border: 2px solid rgba(34, 197, 94, 0.3); }
.status-claimed { background: rgba(59, 130, 246, 0.15); color: var(--info); border: 2px solid rgba(59, 130, 246, 0.3); }
.status-in_progress { background: rgba(245, 158, 11, 0.15); color: var(--warning); border: 2px solid rgba(245, 158, 11, 0.3); }
.status-pending_player { background: rgba(168, 85, 247, 0.15); color: #a855f7; border: 2px solid rgba(168, 85, 247, 0.3); }
.status-resolved { background: rgba(107, 114, 128, 0.15); color: var(--text-dim); border: 2px solid rgba(107, 114, 128, 0.3); }
.status-archived { background: rgba(107, 114, 128, 0.1); color: var(--text-dim); border: 2px solid rgba(107, 114, 128, 0.2); }

.empty-state {
  text-align: center;
  padding: 4rem 1rem;
  color: var(--text-muted);
}

.empty-state h3 {
  font-size: 1.6rem;
  margin-bottom: 0.5rem;
  color: var(--text);
}

.empty-state p {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  margin-bottom: 1.5rem;
}

/* ── Create Ticket ───────────────────────────────────── */

.create-ticket {
  max-width: 700px;
  margin: 0 auto;
  animation: fadeInUp 0.4s cubic-bezier(0.16, 1, 0.3, 1);
}

.create-header {
  display: flex;
  align-items: center;
  gap: 1rem;
  margin-bottom: 0.5rem;
}

.create-header h2 {
  font-size: 1.8rem;
  color: var(--gold);
}

.create-subtitle {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  color: var(--text-muted);
  margin-bottom: 1.5rem;
}

.category-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 0.75rem;
  margin-bottom: 1.5rem;
}

.category-card {
  background: linear-gradient(135deg, var(--dark-card) 0%, #0F1017 100%);
  border: 3px solid var(--panel-border);
  border-radius: 0;
  padding: 1.5rem 1.25rem;
  cursor: pointer;
  transition: all var(--transition);
  text-align: center;
}

.category-card:hover {
  border-color: var(--gold);
  transform: translateY(-3px);
  box-shadow: 0 6px 25px rgba(238, 173, 53, 0.12);
}

.category-card.selected {
  border-color: var(--gold);
  background: var(--gold-glow);
  box-shadow: 0 0 25px rgba(238, 173, 53, 0.15);
}

.category-card .cat-emoji {
  font-size: 2.2rem;
  display: block;
  margin-bottom: 0.6rem;
}

.category-card .cat-label {
  font-family: 'Bebas Neue', sans-serif;
  font-size: 1.15rem;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--text);
  display: block;
  margin-bottom: 0.25rem;
}

.category-card .cat-desc {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  font-size: 0.82rem;
  color: var(--text-muted);
}

.selected-category {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.85rem 1rem;
  background: var(--gold-glow);
  border: 3px solid var(--gold);
  border-radius: 0;
  margin-bottom: 1rem;
  font-family: 'Bebas Neue', sans-serif;
  font-size: 1.1rem;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--gold);
}

.ticket-form {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
  position: relative;
}

.form-group label {
  font-family: 'Bebas Neue', sans-serif;
  font-size: 1rem;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--text-muted);
}

.form-group input,
.form-group textarea {
  background: var(--dark);
  border: 3px solid var(--panel-border);
  border-radius: 0;
  padding: 0.75rem 1rem;
  font-size: 0.95rem;
  color: var(--text);
  font-family: 'Roboto', sans-serif;
  transition: border-color var(--transition), box-shadow var(--transition);
  resize: vertical;
}

.form-group input:focus,
.form-group textarea:focus {
  outline: none;
  border-color: var(--gold);
  box-shadow: 0 0 20px rgba(238, 173, 53, 0.1);
}

.char-count {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  font-size: 0.75rem;
  color: var(--text-dim);
  text-align: right;
}

.form-actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-top: 0.5rem;
}

/* ── Ticket Detail ───────────────────────────────────── */

.ticket-detail {
  max-width: 800px;
  margin: 0 auto;
  animation: fadeInUp 0.4s cubic-bezier(0.16, 1, 0.3, 1);
}

.detail-header {
  display: flex;
  align-items: center;
  gap: 1rem;
  margin-bottom: 1.25rem;
}

.detail-header h2 {
  font-size: 1.5rem;
  color: var(--gold);
}

.detail-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 1.5rem;
  padding: 1.25rem;
  background: linear-gradient(135deg, var(--dark-card) 0%, #0F1017 100%);
  border: 3px solid var(--panel-border);
  border-radius: 0;
  margin-bottom: 2rem;
}

.meta-item {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
}

.meta-item .meta-label {
  font-family: 'Bebas Neue', sans-serif;
  font-size: 0.82rem;
  text-transform: uppercase;
  letter-spacing: 1.5px;
  color: var(--text-dim);
}

.meta-item .meta-value {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  font-size: 0.9rem;
  color: var(--text);
}

.messages-thread {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
  margin-bottom: 1.5rem;
}

.message-bubble {
  padding: 1rem 1.15rem;
  border-radius: 0;
  max-width: 85%;
}

.message-bubble.user {
  background: rgba(238, 173, 53, 0.08);
  border: 3px solid rgba(238, 173, 53, 0.25);
  align-self: flex-end;
}

.message-bubble.staff {
  background: var(--dark-card);
  border: 3px solid var(--dark-border);
  align-self: flex-start;
}

.message-author {
  font-family: 'Bebas Neue', sans-serif;
  font-size: 0.9rem;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--gold);
  margin-bottom: 0.3rem;
}

.message-bubble.staff .message-author {
  color: var(--info);
}

.message-content {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  font-size: 0.92rem;
  color: var(--text);
  white-space: pre-wrap;
  word-break: break-word;
  line-height: 1.6;
}

.message-time {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  font-size: 0.72rem;
  color: var(--text-dim);
  margin-top: 0.4rem;
}

.reply-form {
  background: linear-gradient(135deg, var(--dark-card) 0%, #0F1017 100%);
  border: 3px solid var(--panel-border);
  border-radius: 0;
  padding: 1.25rem;
}

.reply-form textarea {
  width: 100%;
  background: var(--dark);
  border: 3px solid var(--panel-border);
  border-radius: 0;
  padding: 0.75rem 1rem;
  font-size: 0.92rem;
  color: var(--text);
  font-family: 'Roboto', sans-serif;
  resize: vertical;
  margin-bottom: 0.5rem;
  transition: border-color var(--transition), box-shadow var(--transition);
}

.reply-form textarea:focus {
  outline: none;
  border-color: var(--gold);
  box-shadow: 0 0 20px rgba(238, 173, 53, 0.1);
}

.reply-actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

/* ── Toasts ──────────────────────────────────────────── */

.toast-container {
  position: fixed;
  bottom: 1.5rem;
  right: 1.5rem;
  z-index: 1000;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.toast {
  padding: 0.85rem 1.4rem;
  border-radius: 0;
  font-family: 'Bebas Neue', sans-serif;
  font-size: 1rem;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  animation: slideIn 0.3s ease;
  max-width: 360px;
  border: 2px solid;
}

.toast-success { background: rgba(34, 197, 94, 0.15); color: var(--success); border-color: rgba(34, 197, 94, 0.4); }
.toast-error { background: rgba(239, 68, 68, 0.15); color: var(--danger); border-color: rgba(239, 68, 68, 0.4); }
.toast-info { background: rgba(59, 130, 246, 0.15); color: var(--info); border-color: rgba(59, 130, 246, 0.4); }

/* ── Footer hint ─────────────────────────────────────── */

.footer-hint {
  text-align: center;
  padding: 2rem 1rem;
  margin-top: 3rem;
  border-top: 1px solid var(--dark-border);
  color: var(--text-dim);
  font-size: 0.82rem;
}

.footer-hint a {
  color: var(--gold);
  text-decoration: none;
}

.footer-hint a:hover {
  color: var(--gold-hover);
}

/* ── Filter Bar ─────────────────────────────────────── */

.filter-bar {
  display: flex;
  gap: 0.5rem;
  margin-bottom: 1rem;
}

/* ── Pagination ─────────────────────────────────────── */

.pagination {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 1rem;
  padding: 1.25rem 0 0.5rem;
}

.page-info {
  font-family: 'Roboto', sans-serif;
  font-style: normal;
  text-transform: none;
  letter-spacing: normal;
  font-size: 0.88rem;
  color: var(--text-muted);
}

/* ── Detail Meta Actions ────────────────────────────── */

.meta-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  margin-left: auto;
}

/* ── Responsive ──────────────────────────────────────── */

@media (max-width: 640px) {
  .hero-title { font-size: 2.8rem; }
  .hero-subtitle { font-size: 1rem; }
  .hero-section { padding: 3rem 0.5rem 2rem; }

  .hero-section::before {
    width: 300px;
    height: 250px;
  }

  .category-grid {
    grid-template-columns: 1fr 1fr;
  }

  .category-preview-grid {
    grid-template-columns: 1fr 1fr;
  }

  .dashboard-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 0.75rem;
  }

  .ticket-card {
    grid-template-columns: auto 1fr;
    gap: 0.75rem;
  }

  .ticket-card-status {
    grid-column: 1 / -1;
    justify-self: start;
  }

  .message-bubble {
    max-width: 95%;
  }

  .detail-meta {
    flex-direction: column;
    gap: 0.75rem;
  }

  .meta-actions {
    margin-left: 0;
    flex-wrap: wrap;
  }

  .pagination {
    flex-wrap: wrap;
    gap: 0.5rem;
  }

  .logo-divider,
  .logo-sub {
    display: none;
  }

  .btn-discord {
    padding: 0.85rem 1.5rem;
    font-size: 1.1rem;
  }
}